Zenvox by BearingNorthAI gives UAE businesses a defined human handover process. Team members are added using their WhatsApp numbers in a priority order, and chats are assigned in rotation. The receiving team member gets a summary of the conversation and the customer's number. Travel businesses can customise trigger words such as "agent", "urgent" and "complaint", as well as other terms relevant to their operation. They can also customise the message Zenvox sends before handing the conversation to a person.